Remote control for visually impaired

[annn]

Hi Dave, thanks for replying. His doesn’t have voice control so it must be the V6 box. The problem is the buttons are small and so close together so he is having difficulty in locations the correct button to use.

[annn]

Hi, 

Is there a virgin remote control for the aged/visually impaired?
My Father is 97 and is visually impaired and is having issues with the small buttons on the standard remote

[newapollo]

Hi @annn 

Forum Staff don't generally look in the chatter forums.  So I can move your post to the correct forum which TV set top box does your father have?  You can check on << this page >>  The V6 and 360 look similair, however the 360 has a voice control button on the remote. 

Staff may be able  to help with obtaining a special remote for the V6 box, however I'm not sure how suitable it will be. Unfortunately there isn't anything similar for the 360 box.

Some 3rd party remotes can work with the VM set top boxes. We can offer more suggestions when we determine which box your father has.

There is a section on Sight Loss on the  https://www.virginmedia.com/help/accessibility page which has a couple of videos and some help on making the most of using existing remotes and actual features available on the different boxes

[newapollo · Accepted solution]

Hi again Ann,

I've moved your thread to the V6 forum so staff can pick this up in a day or two and hopefully help.

I'm not sure if these are still available, but in the past there was an Accessibility Remote for the V6

 If they are still available then it's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons. 

I'll flag this post for you and a member of the Forum Team should be able to pick this up for you and if they are still available order an Accessibility Remote

[Lee_R]

Hi @annn thanks for posting and welcome to our community.  Also, thanks to the ever amazing @newapollo for the support given and bringing this thread to our urgent attention.  I am sorry to hear of any difficulties your father is having using his remote control. I would like to take a look on yours and your father's behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Roger_Gooner]

If he migrates to the 360 it comes with a remote that has voice control, so he can do things like say "101" for BBC One HD channel, "Pause", "Resume", "Recordings" and more.

[Lee_R]

Hi @annn thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[annn]

Fantastic service from Lee R, forum team. My self and my elderly Dad really appreciate all the help we have been given.

[Lee_R]

Thanks @annn do please keep us updated with how things go.

Regards

Lee

[annn]

Thanks Lee, will do