Forum Discussion

Andy151's avatar
Andy151
On our wavelength
8 months ago

Permanent red light and no on demand

Hi everyone,  I've noticed over the last few days that the power/operating light on the front, that usually shows a lighish(green, white,?? ) is now showing red. I've rebooted the box and it's still the same. Earlier I wanted to watch Equalizer 3 on the Sky movies on demand and it says unavailable. So I tried 2 different films and they are also not available. Do you think they could be connected? I've had this box for a fair few years (5years) and its the first time this has happened. The recordings are only about 30% full. Any help before I ring them tomorrow. Cheers 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 months ago

    Hi Andy151 

    Have you used the /check-services/   function?

    There's currently a fault message showing in my area (although I don't seem to be affected by it bit other users are)  You can click on there for service updates for the current issue which can be sent via sms or email.

    There's a TV issue in xxxx

    Last updated today, 14:32pm.

    Thanks for your patience while we work to fix things as quick as we can.

    Status  Outage Identified and Raised  Estimated fix time Today at 3:06pm. Details   Error message 602 may appear on screen when trying to use on demand and catch up services just now. We are sorry about this, our engineers are looking at fixing this as soon as possible

    • Andy151's avatar
      Andy151
      On our wavelength
      8 months ago

      Checked the service and its rebooted the hub and that has fixed the on demand issue. The red light remains and reading other comments the DVR might be on its way out. But I'll see what VM say tomorrow. Thank you for the help 

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        8 months ago

        Hello Andy151.

        Sorry to hear about the permanent red light on your V6 box and on demand issues, Thank you as well for bringing this to our attention.

        To be honest it does sound like the V6 box is on its way out and will need replacing.

        To save you making a call, I'd like to take a look into this for you.

        If you don't mind, I will need to send you a private message to pass security. 
        If you can check your logo at the top right of your screen that would be great. 
        Regards     
        Gareth_L