No TV

[sjc159]

Hi, I received a message I needed to upgrade my V6 box to still receive Netflix. I received a new 360 box but can't set that up as I don't have Virgin broadband. Please help

Thank you

Simon

[japitts]

Something here isn't right... can you check which box you have, on https://www.virginmedia.com/care/tv-fault/which-tv-box 

Netflix remains fully supported on, and is NOT being removed from, the V6. It is being removed from the legacy TiVo box. Both the V6 & TV360 require VM home broadband to function, something not true of the TiVo which has its own inbuilt connection.

[Adduxi]

Sounds like the OP has had the older TiVo and "no" broadband as such.  I believe the OP should have received a Hub to supply the broadband to mimic the TiVo's built in broadband modem, and a V6 ?  Sounds like a mix up somewhere along the line, along with the perceived push to oust the V6's.

[japitts]

I completely agree @Adduxi - the thread has been started in the V6 section but yours is the logical explanation.

I've seen too many threads now, where mixed TiVo/V6 users are left thinking they need to convert to TV360 to retain Netflix. I think @sjc159 is best waiting for a staff response here...

[Roger_Gooner]

My belief is that TiVo-only customers must subscribe to broadband for an upgrade to a V6 or 360 (hence a new contract), and a tech must of course install it.

[sjc159]

My bad, it is the TiVo box I have and I think you're all correct, thank you. Hopefully, I'll get to speak to someone at VM one day . . . 

[John_GS]

Hi @sjc159 

Thanks for posting and welcome back to the community. We apologise for any confusion here.

We'll send you a PM now to investigate.