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My new package mega tv should include Netflix but doesnt

Jenny24
Joining in

2 weeks ago

When I was given my new contract I was told it should include Netflix. How do I sign in to Netflix with virgin media. My package is mega volt

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6 REPLIES 6

japitts
Very Insightful Person
Very Insightful Person

2 weeks ago

You should have received a "welcome to Netflix" email - use this to create a new account on a full-size screen.

Once your account is created, sign into it using your V6's Netflix app.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jenny24
Joining in
In response to japitts

Wednesday

No email.

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Jenny24
Joining in

Wednesday

Netflix asks for payment

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Ashleigh_C
Forum Team
Forum Team
In response to Jenny24

Saturday

Hi there @Jenny24 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing this issue with your service and thank you again for posting. Can I ask if you can see a clickable box at all via your My Virgin Media app that shows Netflix 'Manage'?

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Jenny24
Joining in
In response to Ashleigh_C

Sunday

No. Have searched high and low.

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Ashleigh_C
Forum Team
Forum Team
In response to Jenny24

yesterday

Thank you for checking and I am so sorry that this has not helped @Jenny24 

Let me pop you a private message so we can take a look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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