Forum Discussion

karimhawkins's avatar
karimhawkins
Joining in
2 years ago
Solved

Move virgin box to another room

Good afternoon.  Please could you send me a link to arrange this same service?  I have been unable to find a way to arrange this through the Customer Services number.
  • newapollo's avatar
    2 years ago

    Hi karimhawkins 

    There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

    You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.