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Losing picture

Pablo3
Joining in

Hi I have a virgin media box v6 and the tv picture and sound goes off for a couple off seconds and it's becoming more frequent and more annoying  it’s even doing it while I’m watching Netflix but doesn’t do it when I’m watching Amazon prime tried turning power off and unplugging everything and even read it could be hdmi cable so changed that but still not working properly 

4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

Have you tried an alternative HDMI port on your TV?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kain_W
Forum Team
Forum Team

Hi Pablo3,

Thanks for your post and welcome to the community.

Sorry to hear that you seem to be losing picture, to clarify are any live channels also affected?

Let us know,

Kain

Yes all live channels and recordings and Netflix 

peterUK1
On our wavelength

I used to get this too and a box reboot sorts it.  I'm thinking either Prime Video or the software in the V6 box is losing HDCP between box and TV.  I've tried changing HDMI ports and cables and it's the same issue.  It's intermittent but annoying as hell as the reboot takes so long.