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Confused17's avatar
Confused17
On our wavelength
3 years ago

Being asked to subscribe to uk tv play to watch

I watch Uk tv play regularly  when i tried last night and today to watch a programme from Catch up I was asked to subscribe to watch. It is already part of my subscription  and working ok on one of my other boxes. Have tried switching off at socket and switching back on  .Any help appreciated 

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    • Confused17's avatar
      Confused17
      On our wavelength
      3 years ago

      It is Casualty series 33 episode episode 42. Thank you

      • newapollo's avatar
        newapollo
        Very Insightful Person
        3 years ago

        Hi Confused17 

        On my 360, Casualty series 33 only goes up to episode 28 when clicking on UKTV Play

        It does however play OK when clicking on Drama channel under the Catch Up section.

         

  • Davidlw's avatar
    Davidlw
    Just joined
    3 years ago

    Same problem now required to subscribe in order to watch via catchup/on demand. Show in question is Masterchef Australia series 13 Episode 5 onwards.

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      3 years ago

      Hi Davidlw 

      On my 360 I can watch Masterchef Australia series 13 Episode 5 onwards via Catch Up by selecting either WHD, W, W+1 and the UKTV Play.  The UKTV Play option has 85 seconds of adverts before the program plays, however the other options play without many leading adverts

      I can also access and play those episodes via Box Sets and selecting the W icon. 

  • karon1's avatar
    karon1
    Tuning in
    2 years ago

    We are also having this problem. Trying to watch CSI Vegas on UK TV and it tells me I need to subscribe. Have been watching this fine up to now.

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      2 years ago

      Hi karon1 thanks for posting and welcome back to our community.

      Have you had the opportunity to test the advice in the link provided by the fantastic japitts?  Please do update us with how things are going.  If you're still have issues with accessing some on demand, we can have a look on your behalf.

      Regards

      Lee_R

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    karon1 

    Have you tried the suggestions in the thread linked above?

  • Michann's avatar
    Michann
    Tuning in
    2 years ago

    Same thing happening to me when trying to watch Drama catch up. All fine earlier in the week. No idea why the advise is to look at the suggestion on the link above as it is about a problem with Sky cinema. Lots of strange things happening and not for the better after I was reluctantly convinced to not cancel my subscription. 

    • Barzey's avatar
      Barzey
      Dialled in
      2 years ago

      Hello folks, This has just started happening to us. Namely trying to watch the Series of "The Bill" on 'Catch Up' which takes us to 'UKTV Play'. Recently the same message pops up about 'Subscribe' then  2 lines about UK TV HD/Other which now states 'Subscribed'  Trouble is this pop up is over some more information underneath it of which ends in  "...nscribed". I am unable to read everything before that as the aforementioned pop up comes up right over it except that last bit 'nscribed'.

      I have just tried to have a conversation with a young lady on the Help line and 'IF' I understood what she was saying correctly (Accent didn't help) she was unable to tell me. In one statement it seemed she said I would be charged and yet in another she stated I will not be charged. By then I was a confused as she seemed to be.

      So can anyone please help me? Does that mean we ARE or NOT subscribed.? and more importantly are we now being Charged for it. We are on the 'Maxit' package.

  • Barzey's avatar
    Barzey
    Dialled in
    2 years ago

    I need to edit my message above slightly. In the 1st Paragraph, Line 4. ... enscribed should read "ded in your package". I hope this helps in some way.

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Barzey 👋 welcome to the thread! Sorry to hear your concerns about UKTV Play. 

      It should not be something that you subscribe to as it's free. Is the pop-up preventing you from watching the content? 

      Let's send you a PM to confirm a few account details so we can take a closer look at this for you and offer some help. 

      I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

  • Barzey's avatar
    Barzey
    Dialled in
    2 years ago

    Hi "Molly_T"    Sorry for the very late reply on this. We are still able to watch the series as the pop-up only blocked the info about signing in. We ticked 'sign in' anyway. But was worried about having to pay for it, (which we wouldn't if that was the case). As far as I can make out by looking at 'My Latest Bill' we have not had any extra charges apart from the VM price Hike. It would be reassuring though to know that this IS the case for sure.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      No worries, this channel is still free to watch and is part of your package it has not gone to a Subscription model 

      Are you just getting this issues on certain programmes such as the Bill? 

      I can send you a PM and go through any billing questions if you want, just let us know if you would like me to do this. Cheers 

  • Barzey's avatar
    Barzey
    Dialled in
    2 years ago

    Hi Mathew, thanks for this. As far as I can see there is no charges coming down the line at the moment. I am not a TV fan but its the Wife and she likes the Bill (I will sit and watch it sometimes with her). But she has just confirmed she has not had this 'Subscribe' nonsense came up ever before. However I have noticed that all the the Series above 26 that WERE SHOWN have now disappeared. There was  a lot more series listed, but they have now suddenly been taken down. I am guessing here, but my suspicions are that once they notice that any Series becomes popular; they might be removing some of them in order to offer them only on a 'Pay to view' model basis option.

    • Barzey's avatar
      Barzey
      Dialled in
      2 years ago

      Got to admit I made a complete mistake there as I got things mixed up between Episode & Series. Sorry for the errors.

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I watch Uk tv play regularly  when i tried last night and today to watch a programme from Catch up I was asked to subscribe to watch. It is already part of my subscription  and working ok on one of my other boxes. Have tried switching off at socket and switching back on  .Any help appreciated 

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I watch Uk tv play regularly  when i tried last night and today to watch a programme from Catch up I was asked to subscribe to watch. It is already part of my subscription  and working ok on one of my other boxes. Have tried switching off at socket and switching back on  .Any help appreciated 

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Being asked to subscribe to uk tv play to watch","moderationData":{"__ref":"ModerationData:moderation_data:5331186"},"body":"

Hi Confused17 

Which program is it so we can try and replicate the error?

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It is Casualty series 33 episode episode 42. Thank you

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Hi Confused17 

On my 360, Casualty series 33 only goes up to episode 28 when clicking on UKTV Play

It does however play OK when clicking on Drama channel under the Catch Up section.

 

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Same problem now required to subscribe in order to watch via catchup/on demand. Show in question is Masterchef Australia series 13 Episode 5 onwards.

 

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Hi Davidlw 

On my 360 I can watch Masterchef Australia series 13 Episode 5 onwards via Catch Up by selecting either WHD, W, W+1 and the UKTV Play.  The UKTV Play option has 85 seconds of adverts before the program plays, however the other options play without many leading adverts

I can also access and play those episodes via Box Sets and selecting the W icon. 

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Can you also try the fixes suggested in the thread linked below, I suspect the underlying issue is similar

https://community.virginmedia.com/t5/Virgin-TV-V6/Should-the-Sky-Cinema-Collection-also-include-Sky-Cinema-on/td-p/5329308 

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We are also having this problem. Trying to watch CSI Vegas on UK TV and it tells me I need to subscribe. Have been watching this fine up to now.

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Hi karon1 thanks for posting and welcome back to our community.

\n

Have you had the opportunity to test the advice in the link provided by the fantastic japitts?  Please do update us with how things are going.  If you're still have issues with accessing some on demand, we can have a look on your behalf.

\n

Regards

\n

Lee_R

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karon1 

Have you tried the suggestions in the thread linked above?

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Same thing happening to me when trying to watch Drama catch up. All fine earlier in the week. No idea why the advise is to look at the suggestion on the link above as it is about a problem with Sky cinema. Lots of strange things happening and not for the better after I was reluctantly convinced to not cancel my subscription. 

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Hello folks, This has just started happening to us. Namely trying to watch the Series of \"The Bill\" on 'Catch Up' which takes us to 'UKTV Play'. Recently the same message pops up about 'Subscribe' then  2 lines about UK TV HD/Other which now states 'Subscribed'  Trouble is this pop up is over some more information underneath it of which ends in  \"...nscribed\". I am unable to read everything before that as the aforementioned pop up comes up right over it except that last bit 'nscribed'.

I have just tried to have a conversation with a young lady on the Help line and 'IF' I understood what she was saying correctly (Accent didn't help) she was unable to tell me. In one statement it seemed she said I would be charged and yet in another she stated I will not be charged. By then I was a confused as she seemed to be.

So can anyone please help me? Does that mean we ARE or NOT subscribed.? and more importantly are we now being Charged for it. We are on the 'Maxit' package.

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I need to edit my message above slightly. In the 1st Paragraph, Line 4. ... enscribed should read \"ded in your package\". I hope this helps in some way.

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Hi Barzey 👋 welcome to the thread! Sorry to hear your concerns about UKTV Play. 

\n

It should not be something that you subscribe to as it's free. Is the pop-up preventing you from watching the content? 

\n

Let's send you a PM to confirm a few account details so we can take a closer look at this for you and offer some help. 

\n

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

\n

Wishing you all the best. 🌞

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Hi \"Molly_T\"    Sorry for the very late reply on this. We are still able to watch the series as the pop-up only blocked the info about signing in. We ticked 'sign in' anyway. But was worried about having to pay for it, (which we wouldn't if that was the case). As far as I can make out by looking at 'My Latest Bill' we have not had any extra charges apart from the VM price Hike. It would be reassuring though to know that this IS the case for sure.

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No worries, this channel is still free to watch and is part of your package it has not gone to a Subscription model 

\n

Are you just getting this issues on certain programmes such as the Bill? 

\n

I can send you a PM and go through any billing questions if you want, just let us know if you would like me to do this. Cheers 

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Hi Mathew, thanks for this. As far as I can see there is no charges coming down the line at the moment. I am not a TV fan but its the Wife and she likes the Bill (I will sit and watch it sometimes with her). But she has just confirmed she has not had this 'Subscribe' nonsense came up ever before. However I have noticed that all the the Series above 26 that WERE SHOWN have now disappeared. There was  a lot more series listed, but they have now suddenly been taken down. I am guessing here, but my suspicions are that once they notice that any Series becomes popular; they might be removing some of them in order to offer them only on a 'Pay to view' model basis option.

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Got to admit I made a complete mistake there as I got things mixed up between Episode & Series. Sorry for the errors.

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