Menu
Reply
roy247
  • 3.31K
  • 288
  • 776
Wise owl
1,465 Views
Message 11 of 41
Flag for a moderator

Re: sky sports uhd

Check your Gamma setting isn't too high, try 2.2

 

0 Kudos
Reply
jskemp76
  • 45
  • 0
  • 14
On our wavelength
1,305 Views
Message 12 of 41
Flag for a moderator

Sky Sports UHD dark picture

Hi, I’ve just added Sky Sports UHD to my subscription. The picture quality is certainly better, however the picture is considerably darker compared to the HD channel broadcasting the same content. 

0 Kudos
Reply
roy247
  • 3.31K
  • 288
  • 776
Wise owl
1,291 Views
Message 13 of 41
Flag for a moderator

Re: Sky Sports UHD dark picture

Hi,

This has been mentioned before on this thread,

https://community.virginmedia.com/t5/Virgin-TV-360/sky-sports-uhd/td-p/5254995#M43173 

Check your Gamma settings on your TV.

 

0 Kudos
Reply
gadgie1
  • 14
  • 0
  • 0
Joining in
1,264 Views
Message 14 of 41
Flag for a moderator

Re: sky sports uhd

Hi Thanks for your reply. I have a Samsung 6500 series, I'm in the process of getting a new tv, I had the same problem with sky Q, but with sky Q box I could go to the visual output settings and I could switch from 8bit to 10 bit or visa versa and that fixed the problem but I can't do that on the Virgin box. It's funny though because If I go onto BT ultimate it works perfect or if I watch sky cinema in UHD it works perfect, and they all work perfect in UHD on my cheaper LG tv. Thanks your reply was very informative.
0 Kudos
Reply
a1waters
  • 3
  • 0
  • 1
Tuning in
1,417 Views
Message 15 of 41
Flag for a moderator

Dark Sky Sports Uhd

Hi. New to the forum. 
I purchased the uhd Sky sports but I’m not totally happy with it. Although the picture is clearer it has lost contrast and colour depth. It’s not bad and you can almost get used to it but it’s not right. I think I might cancel the subscription unless I can get this sorted. Anyone else having similar problems?

Even the menu turns dark when on the channel. 

Tags (1)
0 Kudos
Reply
newapollo
  • 15.83K
  • 2.1K
  • 4.97K
Very Insightful Person
Very Insightful Person
1,400 Views
Message 16 of 41
Flag for a moderator

Re: Dark Sky Sports Uhd

Hi @a1waters 

Do  you have the same problem when you paly UHD content on BBC iPlayer through your V6 box?

If so it's probably because the Sky Sports UHD channel is in HLG, the same as UHD content on iPlayer.

It seems to affect Samsung TV's more than others, if you have a Samsung then check your Gamma setting isn't too high, try 2.2

If you have an LG TV try turning HDMI Ultra HD Deep Colour on or off to see if that helps.

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele



0 Kudos
Reply
Ilyas_Y
  • 2.47K
  • 85
  • 217
Forum Team
Forum Team
1,184 Views
Message 17 of 41
Flag for a moderator

Re: Sky Sports UHD dark picture

Hi there @jskemp76, thanks for reaching out to us on the forums. 👋🏼

I'm sorry to hear about the Sky Sports UHD being darker when viewing. 😞
May I ask if you've checked the thread link given to see if it is your Gamma settings on your TV?

Let us know.

Kind regards,
Ilyas.

Ilyas - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Roger_Gooner
  • 8.74K
  • 557
  • 1.66K
Alessandro Volta
1,329 Views
Message 18 of 41
Flag for a moderator

Re: Dark Sky Sports Uhd

Live HDR broadcasts and streams from Sky Sports, Eurosport and BBC iPlayer are in HLG, and some TVs (usually cheap ones) handle all versions of HDR poorly and the expensive ones are often incorrectly set up. You can post your TV make and model here and on other forums for help.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM broadband connection
Ashleigh_C
  • 5.31K
  • 194
  • 388
Forum Team
Forum Team
1,118 Views
Message 19 of 41
Flag for a moderator

Re: sky sports uhd

Hi there @gadgie1 

 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

 

I am so sorry to hear that you have been facing issues with our services. I understand how frustrating this must be and a big thank you to our community members for their help so far with this. 

 

I can see you have mentioned you are in the process of buying a new TV, are you us know how things go with the new one? 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
a1waters
  • 3
  • 0
  • 1
Tuning in
1,279 Views
Message 20 of 41
Flag for a moderator

Re: Dark Sky Sports Uhd

Hi

So I have tried the iplayer uhd and the picture is great. 
when turning on the Sky sports uhd channel the menu also goes very dark as well as the picture.

7E0BE769-DEF0-49D1-9F0B-F3056BE688CB.jpeg

 Any more ideas?

my tv is a Hisense U7 55 inch and is only 3 months old.

Tony

0 Kudos
Reply