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probelms with 360 remote??

Thomas83
On our wavelength

on ‎09-11-2024 20:02

just upgraded to 360 today. been with virgin years and first time I've had a remote not want to wake up the box from sleep? did the reset amd held rewind and tv to pair again, is this going to be a regular thing??? 

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5 REPLIES 5

roy247
Superstar

on ‎09-11-2024 20:20

Make sure the 360 is set to fast start or active start because if it's set to eco it's like having the box turned off and is slow to start up.

Best compromise is active start.

 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎09-11-2024 23:16

You can also press the standby button on the right front of the 360 box to wake it up again.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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roy247
Superstar
In response to newapollo

on ‎09-11-2024 23:29

@newapollo wrote:

You can also press the standby button on the right front of the 360 box to wake it up again.

If everything is working OK you shouldn't need to press the buttons on the front.

 

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Matthew_ML
Forum Team
Forum Team

on ‎12-11-2024 08:17

Hey Thomas83, thank you for reaching out and I am so sorry you are having some problems with the 360.

Did the above advice help or are you still needing some support with this?

Matt - Forum Team


New around here?

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Thomas83
On our wavelength
In response to Matthew_ML

on ‎15-11-2024 14:57

it only happend a few times, I changed the setting so off turns both the TV and box and seems to be fine now 

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