Virgin TV 360

Resolved! Technical Issues - VM no help

I've been having lots of problems with my 360 box. Pixelated recordings and recordings stopping recording so means i miss the programme. I've also been having lots of problems with my hub 4. Range is the big one even with 3 pods, but also it keeps go...

Black Screen for a split second

Keep getting a black screen for less than a second on every channel I watch!I have a 4K Samsung tv and has worked with 360 VM for years, just recently since I’ve been upgraded I keep getting a split second (less than a second) black screen! Can someo...

Resolved! Sky Sports HD on my package but channels greyed out on my 360 box. Added last week.

As the title suggests, I added the Sky Sports HD package upgrade to my account last weekend (last Friday I think) and it is is now showing as active on my account when I check online, however, my 360 box has greyed out channels and only offers to let...

Resolved! CS1011

My 360 box arrived today, self installed, followed all the instructions, yet getting the error code CS1011.. Re booted, restarted several times, called the helpline and after 1 hour waiting, they say systems are down and to call back tomorrow!!!

Resolved! Red exclamation in circle for all recordings

Hi, I’ve tried searching for an answer and can’t find one. All our recordings planned & new are not recording as planned, each one has a red circle with an exclamation point inside next to the failed recordings.when I click on the recording, it only ...

No internet connection

Hi. No internet connection since Monday. Been away for few days. Home now and rebooted v6 box and hub 3 multiple times to no avail. I have no tv, Internet or WiFi. Just no connection between the boxes. Everything was working fine until Monday.Cant ...

Recordings failing to play - error cs2200

Hi SO I upgraded a couple of weeks ago to 360 and have had nothing but problems and wish I could revert back!Firstly, after a week of recording programmes the box just decided to delete all of them. I just had an empty recordings screen. Since then,...

Resolved! Waken up 360 Tv box

Yesterday had Virgin reinstalled, from SKY. with the new 360 TV box.. Woke up this morning the box had gone into SLEEP mode, I presume??? tried pressing various buttons to WAKE THE BOX Up Eventually after about 30 secs it came on.. My question is.. A...

V6 box update to 360

Hi. Ive been told how to update my v6 box to 360. My V6 box does NOT come up with the update option in the apps & games section. I have turned box off at the mains for 30mins and switched back on. Still no option. Yes it is connected to the internet...

Re: Virgin TV 360 Box randomly dropping live TV with error CS2004

Hi, did they manage to sort your issue? I am having the same problems

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts