I’ve got the same issue. Started a couple of days ago

Subtitles on Sky Ultra HD content?

Please could someone from VM please advise why all Sky Ultra HD on Demand content is missing subtitles?This was initally explained away at the beginning of 2024 because Sky themselves did not offer it on their own platform. Approximately 6 months ago...

Error Code: CS2000

Since switching to 360 we have had nothing but problems. I am constantly having to reset the box due to apps/channels/recordings not loading. All recordings and series links had been completely erased a few weeks ago. Now have CS2000 error code when ...

360 mobile issues

Following the upgrade to 360 my box no longer recognises my mobile so I'm unable to edit or set up recording from my mobile what's the solution please already tried logging out and back in still not been recognised.

Software version 5.14

For anyone interested in such things, software version 5.14 has appeared on my 360 boxes. I only noticed it by chance Sunday evening. As per usual, the 'What's New' section is uninformative and there's nothing obvious that I can find that has changed...

Fault loading apps

I’ve logged a fault with Virgin Media regards Apps (Netflix, My5, ITVX etc) not loading and have heard nothing back. I have a reference number. Is there somewhere I can track progress? After much Googling and following suggestions I can not find anyw...

"All Recordings" up down not working

As of yesterday, the up down buttons in "all recordings" stopped working 

360 box lost all my recordings?

Friday 8th November we switched on the 360 system only to find that it seemed to start some sort of software update which took ages and when it finished we had lost all our TV programme recordings.  The Apps didn't work for a while either.  Its almos...

Recording (and everything else) failed

Had numerous issues with all my virgin kit lately.My router will randomly reset itself (messing with my video doorbell!). My boosters have just stopped working altogether (got WiFi, no internet!)The final straw has been the 360 box. Last week, all of...