Why are my TV apps not working
Up until 3 days ago all my Tv apps worked perfectly.
Today none of them are working at all..
Despite turning off my set top box, leaving it for an hour and re-booting nothing changed.
I've had to re-register with BBC iPlayer, ITVX, Channel 4, My5, U, You Tube, BBC Sounds and more.
But when I tried to view them on my TV I'm either getting a request to register again or a message that something has gone wrong and the app isn't working properly.
Can you do something from your end to re-ignite them or get them operational again?
Or advise me about what steps I can take to correct the problem?
It's hardly fair to be paying for a feature that isn't working.
Thank you.
Hi again Myst369
Thanks for updating the thread.
You wouldn't have been able to move your post from the Stream forum, that's one of the 'perks' VIP members get which allows us to merge posts, or move them to another forum, which can then help forum staff have all the info together in one post in the correct forum as the answers or possible soultions can be different depending upon the device.
Reading through your posts again, and the fact that you've had to sign into all your apps again might be an early sign of a failing hard drive. That'll be why roy247 has suggested performing a factory reset, but using the option of keeping all your recordings rather than seelcting the 'Format' option.
Another way you can check on the hard disk is to pause a live program for a few minutes and then play it back. as thats the same as doing a recording. If it stutters or has sound issues when playing back from that paused point then that can also indicate a hard drive issue.
Sometimes (but not always) when being stuck and unable to exit an app I press the Home button to try and get back to live TV or the Home screen.
The black screen with apps can sometimes happen due to an HDMI cable issue, but that generally only shows up on netflix, Prime or Disney+ so I don't think that's related to your issue, however it wouldn't harm to double check that the HDMI cable is seated properly, and maybe try a different HDMI cable or port on the TV.