Not sure if this is in the right board…
I have 2 V6 boxes upgraded to 360 - biggest mistake ever
Every night I have different issues and different problems, I have 2 V6 boxes upgraded to 360
I try to go in and watch something we had recorded …. Not working …different error messages…errors with the Home Screen, says no recordings, go out and back in, sometimes they are there, sometimes they’ll play, other times they say there is an error won’t, or you click Recordings (it only shows you a few) so you click View All….and it says there are no recordings at all?? And that’s recordings I know are on that box, not the one upstairs (home alone, watching TV with everything wifi related turned off and it says too many streaming devices??) , new message tonight….’living room is offline or not connecting. Turn it onto watch your recordings’ it’s not off though? It’s on and says it’s recording!
now, when I can finally watch something, when finished. it asks if I want it deleted, I say yes, it says deleted, I go into the planner and it’s still there! I go back in a few mins later try and delete it via the planner and it says it’s playing on another box? Am home alone, it’s not playing in 2 boxes, need to wait a few hours go into it and delete it from the individual program, can’t click on the bin on the front page, sometimes the switch the box off and on helps, shouldn’t have to do that to delete programs though, should I?
also, nearly every night now, around 8pm, I get the up and down arrow flashing in the downstairs box but not on the upstairs box and not on the hub? Don’t seem to lose wifi, well I don’t get those flashing errors but the box freezes for a few minutes?
i was having issues a few weeks ago, I had to reset my boxes to watch them every day due to buffering and bandwidth…Gareth was really helpful and send out two pods…thats not as bad anymore but still need to turn the boxes off at least once a week to get them to work, as well as everything that’s going wrong… the Virgin app doesn’t work though, says I don’t have a hub… so I can’t check my wifi signal but, the other night, when I couldn’t watch Netflix or Amazon on either box, I plugged in a firestick, both streaming services worked fine( sure how else I can test it??) so, is it the boxes? Do I need new boxes …. or a new service provider?
A couple weeks ago, I got a message on both boxes, software upgraded, seems even worse now (had to turn upstairs box off twice for it to do anything??)
service status always says no issues (when you can get that to work as well!) tonight, again, it’s says they can’t check?
anyway, am getting very sick of Virgin, WORST upgrade ever!!
apologies for the rant, there are soo many issues with the setup now, I don’t actually know where to start anymore!! I’m ready for cancelling (been a customer for many, many years (with all the different company name changes) for the money I’m paying, it should be a fully working service not a working sometimes maybe service…
