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Virgin360 box not working

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Thistle17
Joining in

2 weeks ago

I've recently received a 360 box and it's not working. The 'welcome' screen comes up then nothing. I've tried all tips given to a previous poster. Broadband working fine.

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Nathan_B
Forum Team
Forum Team

a week ago

Hi there @Thistle17 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues with your new 360 😔 I've done a few system checks for you here and it looks like some further account checks are needed.

I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Nathan_B
Forum Team
Forum Team

a week ago

Hi there @Thistle17 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues with your new 360 😔 I've done a few system checks for you here and it looks like some further account checks are needed.

I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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