Virgin 360

[djr_uk]

Hey all,

I got in touch with virgin media today about upgrading to virgin 360. I currently have 3 v6 boxes. I understand that you can only have 2 v6 boxes upgraded to virgin 360 software and any other boxes would need to be changed to a mini box. 

I understood that.

yet i was quoted my bill would go up five quid a month? i thought the price would stay  the same! i'd be sending an old v6 box back with a hard drive and getting a mini box which would just stream. why would my bill go up? the other two v6 boxes would stay in my house and id just get new remotes and download the new software? Has something changed?

i really wanted the virgin 360 software but just paying the same price

[Reece_MH]

Hi djr_uk 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear there has been some confusion with the pricing of taking a service with TV360. Please be aware that a service with a TV360 box is a completely different package to one with a V6 box, so would be priced and re-contracted in line with the current deals we have available at the time of requesting an upgrade.

In addition, depending on the current boxes you have, we would only replace a TiVo box with a 360 Mini. Any V6 boxes will remain in your home, and you'll be provided with a remote to upgrade these to the 360 software - even the additional outlets.

If you wish to discuss your package in full, it would be best to call us on 📞 0345 454 1111.

Thanks,

[HornetUK]

Interested in this post as I thought only allowed 2 V6 boxes to 360 too.  I have 3 V6 and a TiVo so would I keep all three V6?  Also do all three V6 keep their ability to record on their harddrive or will only be able to use its harddrive?  And they would swap my TiVo for a mini 360?

Thanks 

[nodrogd]

---

@HornetUK wrote:

Interested in this post as I thought only allowed 2 V6 boxes to 360 too.  I have 3 V6 and a TiVo so would I keep all three V6?  Also do all three V6 keep their ability to record on their harddrive or will only be able to use its harddrive?  And they would swap my TiVo for a mini 360?

Thanks 

---

No. The maximum V360 Horizon can support is 3 boxes. So you will have to give one up, which will be the no-longer supported TiVO 500. Two V6 boxes can be converted to V360, giving the maximum 2 hard disk locations (boxes) the Horizon server can access on the network. The third box will be replaced with a mini V360. Be aware that all recordings are pooled in V360 land, so you will only see one list of recordings on the server no matter which box they were recorded on.

[HornetUK]

So they would leave me with 3 boxes instead of the 4 I have now.  Not the best then.  Thanks

[nodrogd]

---

@HornetUK wrote:

So they would leave me with 3 boxes instead of the 4 I have now.  Not the best then.  Thanks

---

You have Virgin's parent company to thank for that. It's them that insist on dropping TiVO in favour of their own TV platform.

[Tavis75]

---

@HornetUK wrote:

So they would leave me with 3 boxes instead of the 4 I have now.  Not the best then.  Thanks

---

Also, they would be 360 boxes rather than V6\TiVo, so not only less boxes but a worse interface and less features.