Virgin 360 recording and download issues

[callcoat]

Hello,

I have a Virgin 360 box and separate mini box. The main box is connected to the router via Ethernet cable. Mini box is connected by Wi-Fi.

I’m having various issues with both boxes and VM are being very unhelpful when it comes to resolving. Issues include;

- neither box can record or pause live TV. Either on the channel I’m watching or another channel.

- the mini box cannot play any previously recorded programmes.

- the mini box cannot schedule any recordings (little ! symbol pops up).

The internet connection seems to be fine as I’m able to watch programmes on demand/via catch up.

I raised this with VM a month ago, and 4 calls later I’m no nearer a solution.

have tried the switch on/off reconnect options already.

many thanks in advance.

[nodrogd]

Sounds like the dreaded CPE IP unknown issue that has been dogging some boxes. Horizon V360 is server driven, & the server can’t locate your hard disk on the network. A member of the forum team should be along soon to assist.

[callcoat]

Thank you for your response, much appreciated.

I’m also now getting an error code CS2000 when trying to pause live TV. Suggests I need to reboot etc which makes no difference.

Hopefully VM respond soon as this has been going on for too long

[Ryan_N]

HI callcoat, 

Thank you for your post and welcome back! 

I appreciate the information you've provided on your post - as it really gives us an understanding of what's going on. With that - I will send you over a private message so that I can help here. 

Cheers, 

Ryan. 

[70sven]

Private message does not help other people with the same problem - please advise if there is a fix for this issue.

[japitts]

@70sven 

Whilst I agree with you, it may be better to start your own thread explaining your issues - that way, confusing replies to different people are avoided. By all means link to similar threads you've found.