Virgin 360 mute is only on for seconds

[Patsyno1]

Just upgraded to V360 TV and the mute button only mutes for a few seconds.

[Daniel_Et]

Hi @Patsyno1, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

Just to be absolutely clear, is the TV coming off mute automatically without you pressing anything at all on the remote?

Please pop back to us at your earliest convenience. 

Regards,
Daniel

[Patsyno1]

 I press the mute button on the remote - the TV sound mutes for about 5-10 secs and then comes back on without any other button press.

[roy247 · Accepted solution]

Have you tried factory resetting and repairing the remote;

Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote.

After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.

[Patsyno1]

Its a brand new remote unit - should I need to do a factory resset when in principle it has come from the factory ?

[roy247]

Well it's worth a try to make sure it has correctly paired to your TV, are you using any A/V equipment (soundbar etc), or is the 360 connected just to the TV.

[Akua_A]

@Patsyno1 Have you been able to try the great advice given by @roy247 ? If so what happens? Please let us know if you need any further help with this.

Thanks,

[Patsyno1]

Fixed doing the reset. Thanks all

[Steven_L]

Thanks for coming back to us Patsyno1, have your issues now been fully resolved?

Kind Regards,

Steven_L