Virgin 360 - can I go back to TiVo?

[bolukxo1]

So I clicked to 'upgrade ' to 360, then read a lot of posts and decided not to install as it sounded like a downgrade. 2 weeks later I find it's done it automatically. Lost all my wishlists, recordings etc. Has anyone had any joy getting virgin to move them back to TiVo? I've had 360 2 days and hate it

[nodrogd]

The bad news is you pressed that button before making an informed decision. As far as VM is concerned, this is a voluntary migration (it's not an upgrade) to the Horizon platform, which will eventually replace TiVO anyway due to forthcoming network changes.

There is no way of automatically or manually reinstalling TiVO firmware. It's a one way trip unless the boxes are replaced & the account is totally re-provisioned. The only people that have gone back is on an occasion where the upgrade has been done without a request from the customer.

[Mr_K]

People aren't being fully informed before pressing the flashy upgrade button. They aren't being told about losing their recordings, series links, and losing many functions. They aren't making an informed  decision.

Plus anyone in the household could press the upgrade button without the permission of the account holder. 

[newapollo]

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@Mr_K wrote:

People aren't being fully informed before pressing the flashy upgrade button. They aren't being told about losing their recordings, series links, and losing many functions. They aren't making an informed  decision.

Plus anyone in the household could press the upgrade button without the permission of the account holder. 

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Customers are informed about the loss of recordings when they receive the remote control, it's amongst the instructions which is either printed on the inside lid of the box containing the new remotes, or an inbox pamphlet.

The info shown on the leaflet/box list is shown on the following page

Also customers are sent a migration guide (Screenshot below) which is also also available on the following page

https://assets.virginmedia.com/resources/pdf/TV360-Migrate-guide-with-TiVo.PDF 

written tv360 upgrade instructions

Page 6 Titled Upgrading V6 box to 360  1.2 states:- Recorded shows: Make sure you watch any recorded shows you want to see as they won’t be transferred over.

and  Automatic update:  Bear in mind your service will automatically update 5 days after this package arrived.

The householder is responsible for the equipment, irrespective of any other person pressing the upgrade button, ordering PPV services etc.

[Mr_K]

By the time they receive all that, its too late if they change their mind The downgrade to 360 will happen anyway. 

[japitts]

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@newapollo wrote:

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The householder is responsible for the equipment, irrespective of any other person pressing the upgrade button, ordering PPV services etc.

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I'm not sure whether the "upgrade now" process requires the TV PIN to be entered before confirming - I've got no intention of trying to find out, everyone in this household is trained accordingly!

[newapollo]

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@japitts wrote:

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@newapollo wrote:

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The householder is responsible for the equipment, irrespective of any other person pressing the upgrade button, ordering PPV services etc.

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I'm not sure whether the "upgrade now" process requires the TV PIN to be entered before confirming - I've got no intention of trying to find out, everyone in this household is trained accordingly!

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I don't know about now but it didn't require the TV PIN entering a couple of years ago when I migrated to the 360 platform.

[Sabrina_B]

Hi @bolukxo1 👋.

Thanks for reaching out to us, apologies you are not happy with TV 360, unfortunately once you have switched over it is not possible to revert back to TIVO as it has now become obsolete. Is there anything In particular that you are finding an Issue or difficult to get used to?

This link may help 👉 Help.

Sabrina

[nodrogd]

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@Sabrina_B wrote:

Hi @bolukxo1👋.

Thanks for reaching out to us, apologies you are not happy with TV 360, unfortunately once you have switched over it is not possible to revert back to TIVO as it has now become obsolete. Is there anything In particular that you are finding an Issue or difficult to get used to?

This link may help 👉 Help.

Sabrina

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The TiVO 500 is obsolete, but not the TiVO V6. The OP states that they clicked on upgrade “app” on their box & it was migrated to V360, therefore they cannot be using a TiVO 500.

[Ilyas_Y]

Hey @nodrogd Thanks for the rely on here. 👋🏼

When upgrading to a TV 360, it is not possible to revert back to a Tivo V6 either unfortunately.
Once the change has completed, it is not possible to revert it back.

Kind regards,
Ilyas.