VM 360 tv box CS9993 error code
For the past 17 hours we have only been able to view 'live' tv. The hub has been powered down several times, and when the error code continued, the hub reset to factory settings - still no change in the error codes shown!
The 360 box has been powered down multiple times, all to no avail.
Logged the lack of service availability as the message simply says:
Code CS9993 means that some of our TV services are temporarily unavailable
We're working hard to fix the issue. Sorry for any inconvenience and please try again later.
You should still be able to watch live TV.
Great! I purchased the Virgin Media TV package just so I could watch 'live' tv....
I have been informed it will take upto 5 working days to close out the fault! Are you kidding me!
Utterly woeful customer service from VM, regardless of what bundle a customer may have purchased - I just happen to be on the Ultimate Volt bundle - not cheap at all!!!!!
Rant over....