Forum Discussion

GMS1's avatar
GMS1
Tuning in
8 months ago

Unsure if 360 upgrade completed

I have received my remotes for the 360 upgrade - unfortunately I have been unable to get any of them to work.  As per Virgin instructions the upgrade would happen automatically after 5 days of receipt of said remote  handsets.     

I do not have Apps on the TV - nothing at all so, therefore have no idea if it has updated.

I have tried several times to rectify this by following the instructions but to no avail.  Upgrading was supposed to be easy?

Please advise as I am unhappy with the lack of options available in trying to resolve this issue.

Thank you.

 

[MOD EDIT: Subject title changed for clarity]

  • roy247's avatar
    roy247
    Hero
    8 months ago

    The upgrade app might be on the "Home" page or in the "Apps and Games".

    If your old remote is still working and any recordings you had haven't been deleted then the box hasn't been updated automatically.

    If you have had the remotes for longer than 5 days and no app on the box then you will need to call Virgin or wait here for one of the forum team to respond which might be 2 to 3 days.

     

     

    • GMS1's avatar
      GMS1
      Tuning in
      8 months ago

      Thank you roy247,

      The old handset is still working but there is nothing on the Home page or in the Apps and Games.  I have had the remotes for more than 5 days, therefore it will be a wait out for Virgin to make contact or I will have to eventually make a call.

      Cheers

      • Akua_A's avatar
        Akua_A
        Forum Team
        7 months ago

        Hi GMS1 

        Welcome back to our community forums and sorry to hear there is an issue with your 360 upgrade. We can understand the inconvenience caused. We can however see you have been in contact with our team who raised this with the relevant team. They will aim to get back to you as soon as possible with a resolution. Is there anything else we can help with today?

        Thanks,