Unable to record or rewind live tv…

[dibbo14]

Hi, 

I recently converted my old virgin TV box to 360. I can no longer record anything or rewind live tv. It was ok when I first upgraded. But now will not work. I have rebooted box, but still the same issue. 

when trying to rewind live tv it comes up with error code CS2000.

please help as it’s very frustrating. 

thanks 

Dibbo14

[roy247]

Sounds like you need a new box. You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

[newapollo · Accepted solution]

Hi dibbo14 

This error has only appeared a few times on the 360.

It does appear to be a possible hard drive problem if you are unable to pause and rewind live TV as that is the same as recording. 

How much free space is showing on your hard drive?

Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen

One previous poster with this issue solved it because, "The white converter lead mush be a bit dodgy. Upon wiggling the cable the 360 box picture broke up. I swapped the lead for a standard f type to standard ariel adapter and that solved that problem. "

[Ashleigh_C]

Hi there @dibbo14 

Thank you so much for your post and welcome back to the forums, it's great to have you here.

I'm so sorry to hear that you are facing this issue and a big thank you to our community team roy247 and newapollo for their advise so far. Are you able to check the space available as advised? 

[dibbo14]

Hi,

no available space. Deleted all recordings and still same message.

Ive done a factory reset and checked all cables and network. 

the same situation. Storage full, unable to record, pause or rewind. 

I need an engineer visit, which will involve a new box undoubtedly. Happy to have you send me a box instead of an engineer visit. 

[Robert_P]

We will send you a Private Message dibbo14, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.