Tv problems

[Zequo]

Hi, i having major problems with tv. On demand works when it wants to, apps like disney, amazon, netfilx not working for weeks giving app not available error. Other apps such as my 5, bbc iplayer, itv x, all 4 everything I log into my account the next time is logged me out every time l. Past 3 months 2 times all my recordings deleted. Whenever I try to chat to agent it's 2 hour conversation where I get 3 replies and chat closed. I just want some help please.

[roy247]

Rather than using chat have you tried phoning Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, the other option is to wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

[Kath_P]

Hi Zequo, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We're sorry to hear you're having an issue with your TV service. We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,