Trying to complete 360 software upgrade

[Enigma80]

Hi, I'm also having the same issue.  My TV doesn't get a signal from the box anymore.  It just stopped working over the past four days. My TV says there's no signal coming from it.  I rebooted and nothing is happening, I get the welcome screen then it just powers itself down again.

[MOD EDIT: Post split to create own thread]

[Carley_S]

Hi @Enigma80 

Welcome back to the community forums 

Sorry to hear that you're having issues with your set top box. Did the software complete the upgrade at your side? Please let us know at what stage of the upgrade did the set top box fail and what happened please?

When you power the set top box on now and the welcome screen comes on, after it powers down, does the set top box try again automatically to power back on, or do you need to physically turn the set top box back on to try to start up?

[Enigma80]

Hi Carley,

I don't know when it upgraded as I don't really pay attention to that, kids are always on the Playstation or watching Netflix (TV app, not via Virgin) etc, so I assume it just downloaded and upgraded in the background.  I just had an email informing me I needed to upgrade my box and it went to the Virgin Media site where I followed instructions.  I receieved my new box sometime later.  My V6 box stopped working.  I tried restarting from the mains and just keeps coming up with the Welcome screen and the goes blank, nothing else happens. The TV just displays a message stating the device is off and to power it on,

The new 360 box arrived instructions said to replace my existing Tivo box as the V6 box should have automatically upgraded itself, and I there were two remotes in the box.  The new 360 box is now connected and I can access apps and sky movies etc, but the normal channels aren't working and displays the following messiage:

Channel Failed CS2004

We're currently unable to show this channel.  

Please check your cables, reboot and then try again.

For more info and help, visit virginmedia.com/tvcode

So now I have a V6 box that doesn't work and the new 360 box that only lets me access apps and on-demand content (sky movies etc).  

[David_Bn]

Thanks for coming back to us @Enigma80, and I'm sorry to hear of the error code produced.

Please check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn