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TV guide channel names

GaryD1
Joining in

3 weeks ago

Can anyone explain why my tv guide now looks like this please?

It is now just writing with half the channel names not showing.

17335281144213558527862359544973.jpg

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5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

That normally occurs when the 360 has lost or isn't receiving an internet connection and is usually accompanied by TBA (To Be Announced) instead of program names.  Are your catch up/on demand services and apps working?

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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roy247
Superstar

3 weeks ago

Have you tried rebooting the 360 box and hub, the TV guide is loaded from your hub's network connection.

 

GaryD1
Joining in

3 weeks ago

Thank you gents, did a factory reset on the box which has sorted it. Wouldn't think you would need to do that on a brand new box 😏 let's see how long this lasts.

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ozsat
Superstar

3 weeks ago

re you using your own router?

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1.2Gb/100Mb in Oxford (area 31) using SH5
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jamesredfern
Fibre optic

2 weeks ago

This was one of the symptoms of the hard drive dying in my 1st 360 box along with recordings disappearing and logging out of Netflix etc.

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