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TV 360 upgrade feedback

tivowasbetter
Just joined

Another 360 TV user wishing they could revert to Tivo here. Just phoned up requesting to roll back, but sadly was told it's not possible. As it stands, it will definitely be a factor as to whether we renew with Virgin or not. About the only good thing I have to say about 360 is that it has a more modern looking UI.

Adding my feedback here in the hopes some of these things might be addressed. If any of this is user error please do let me know!

  • The 360 software is never recording anything to disk unless you specifically ask it to. Tivo on the other hand would actively record stuff based on what you like, and even record the last channel you were watching before you played a recording.
  • Most likely related to the last point, 360 is obsessed with trying to get you to consume content from 3rd party apps. I don't want to use them. I pay for a TV service and for a TV license to watch and record live TV. To add insult to injury, some of those 3rd party apps force you to watch ads or might not serve HD content.
  • Bizarrely, if you've been watching a programme from the start and later decide you want to record it to disk, you can't. The fact you're literally able to reward to the start anyway does not matter.
  • You can't recover deleted recordings. Funny that. Maybe they want you to have to watch it on a catch up 3rd party app...?
  • Things like accessing your saved recordings or activiating subtitles took one or two button presses on Tivo. Now it's several.
  • It's seemingly hard to tell somtimes which of the recordings have been watched and which haven't. It also lists recordings that have not yet happened which is also confusing.

TLDR. I want to record not watch stuff on streaming services. Recordings as a priority, apps as secondary feature.

4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

@tivowasbetter wrote:

Another 360 TV user wishing they could revert to Tivo here.

TLDR. I want to record not watch stuff on streaming services. Recordings as a priority, apps as secondary feature.


TiVo-firmware is fundamentally designed for recordings first, with a very good streaming option integrated

TV360-firmware is fundamentally intended for the "online" world first, with recording retro-fitted.

This is well documented on this forum.

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asim18
Rising star

Thank you for starting this thread and sharing your feedback of the 360 box.

My 360 box is arriving tomorrow and I am dreading such a huge downgrade.

Currently on a very old TiVo box from 2012. I was told if I want a V6 Tivo it's a £90 one off charge, and the 360 is completely free; so obviously even VM knows where the real value is. The 360 is just a cheap £20 android stick type device they are trying to flog off so they don't have to provide a proper TV service.

japitts
Very Insightful Person
Very Insightful Person

@asim18 wrote:

Currently on a very old TiVo box from 2012. I was told if I want a V6 Tivo it's a £90 one off charge


Faulty TiVo's are replaced with V6 as a matter of course.

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Are you telling that to me or to Virgin Media?

I don't have any control over VM I don't make their rules or train their staff. Maybe if you have contacts in VM you can directly inform them of their policy?