Can Virgin please explain where the information was burried that told customers that upon upgrading to the 360 software on a V6 box would render the box useless during an internet outage?This is a fundamental flaw in your software resulting in ALL en...
Hi, I’m pretty new to posting on here and not sure if I am posting in the right forum I have a couple of questions if anyone can help.Q1. I have a 360 box and wondered if anyone can please explain why the channel names in the 360 guide or when you’r...
After upgrading the apps like Netflix and Disney do not work properly when it comes to audio you can hear the music or background noise but not the actual voices. It’s only the apps and the usual tv audio works fine I can’t find a way to change the a...
I have been watching various content on Disney Plus through a 360 box. Occasionally, the picture will corrupt and pixelate. If I rewind, the corruption is always at the exact same point of the programme. If I play the same programme on my Fire TV sti...
Hi all & Happy new yearToday I received an email from virgin offering a FREE upgrade to the 360 TV box from my current v6.Firstly is it a worthwhile upgrade and secondly I have 2 v6 boxes. Would I need to upgrade both of them. Thus needing 2 new remo...
Hi,I can't pair my new TCL with with my 360 remote, any ideas?50C805KI found a match from searching under "55C6" found on another thread but that does not work here.Thanks
I have a V6 box and I have been sent the new 360 remote. All set up ok but when I go onto iplayer and try and watch a program I get an error code 02050, any ideas please? Thanks in advance  
On the recordings page showing in list form, I cannot scroll down to check various recordings. It won't move from the first one.
Hi,First time poster but always found the community very helpful to resolve previous issues I've had with VM.I arranged an appointment over live chat this morning for an engineer to come out to move the location of the white internal wall box that ru...
I got the email to upgrade but the email mentioned the new handset that would be sent to me. Assuming I needed the new handset I have not actioned the upgrade. Looks like it is a wise move. I'm happy with my current box, whichever one it is, a V6 ok ...
