virgin upgraded both my boxes to 360 with the added channel TNT which we was an extra now TNT works fine upstairs no issues but downstairs box the channel is having a lot of interference we have checked all cables we even changed the changed the main lead, but no difference we cant get this channel to work ive been on hold on the phone for over 35mins so far waiting hoping you guys maybe able to help
The conversion from TiVo-software to TV360 will have nothing to do with this issue.
Not sure what you mean by interference, but I will presume picture pixellation & breakup. If only one box is having issues, then you've ruled out an external fault. If you swap the boxes around, does the fault follow the physical box or does it remain with the internal cabling?
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swapped the boxes over and TNT is the same downstairs sound high pitched screaming and its fine upstairs?? So cant be the boxes must be the cables do you think?? I took a video but not sure how to load that here for you to see??
Hiya Tom following on from my other comment we have now changed all leads and still the same sadly, it did it some Netflix as well over the weekend but if we turned the box off and back on it went back to normal? I've still not heard from virgin I tired calling the other day twice but was hold 25 mins and had to go back to work so gave up?
As the picture is OK and it's only the sound that is affected on one TV have you tried the different sound settings in Audio & Video, both boxes might be set the same so that would be the reason you have the same problem with both boxes on one TV.
Settings > Audio & Video > Audio output has three options:-
PCM 5.1 (HDMI only)
Thanks for coming back to us with an update.
As it's happening when connecting to the one TV on both the boxes, it does sound like the sound settings may need adjusting. Please try the suggestions that have been posted above by roy247 and let us know how you get on with those.
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