Forum Discussion

inbetweendays's avatar
inbetweendays
On our wavelength
7 months ago

Still waiting for issues to be resolved

Hi there

Thought I would post here as having not much luck elsewhere but been having problems with my new 360 box for weeks with the following issues:

  • Error code CS2318
  • Can't watch recordings
  • Can't watch programmes on watchlist and on some catch up services
  • Can't pause/rewind live TV

I also seem to be having an issue with my mini box in accessing catch up (ITV and C4 in particular)

 

I originally logged the fault on the 20th of August and was promised contact/resolution within 5 days which didn't happen so chased on the 24th and was told it had been escalated but I have still had no response which is rather infuriating.

So if any of the Virgin Media forum team can help that would be appreciated.

  • John_GS's avatar
    John_GS
    Forum Team
    7 months ago

    Good afternoon inbetweendays 

    Thanks for posting and welcome back to the community. We're sorry to hear of any issues with your 360 boxes and the time it's taking to resolve them. From checking the system, we can see you have an engineer visit booked in. Please do let us know how this visit goes.

    Best wishes.