Sky Sports+ freezing

[lello]

Hi

When watching tennis in sky sports+ on 360, screen keeps freezing about every 5 mins for about 10-15 seconds,  very frustrating when trying to watch sport+ (not live, I go and find other matches using red button).  It works fine on my phone, strange, 360 is wired and phone is using wifi.

Any ideas?

Lello

[jaycee666]

I have this problem too.  Have found it on two or three football games this week on Sky +.  HD and UHD Chanel’s ok.  Connection is via Ethernet  and broadband 1 gb. I have a V6 box upgraded to 360.

[johnasimmons]

Had the same problem with the football - various matches - on Tuesday with Sky Sports+

[Ashleigh_C]

Hi there @lello 

Thank you so much for your post and welcome back to the community forums, it's great to have you with us. 

I am so sorry to hear that you and the other users here faced this issue, can I ask how things have been looking since? 

[jaycee666]

Much the same on Sky Sports +.  Sky Sports UHD is a better picture than on TiVo but tends to pixilate.

[johnasimmons]

Still the same

[Matthew_ML]

Hey johnasimmons, thank you for reaching out and I am sorry to hear this.

I can see you posted this on another thread which my colleague replied to, did you see this? 

[jaycee666]

After getting frustrated over the weekend with this I spoke to Virgin this morning.  It seems they are blaming Sky for the problems so let’s hope they are sorting it out between them soon. They have offered to remove the surcharge for Sky Sports UHD if it is not sorted in three weeks and recommend I watch in HD!

[Matthew_ML]

Hey jaycee666, thank you for reaching out and I am sorry to hear this. How was you watching it, on the app via a phone or through the TV?

How often is it freezing?

Can you keep us updated on it please.

[jaycee666]

I am watching on Sony Bravia TV and V6 box upgraded to 360.  The box is connected by Ethernet via home electrical supply wiring.  My download speed should be 1 gb. Ethernet connection is stated to be “good” according to the V6 box.

On Sky Sports + interruptions occur roughly every 20 minutes or so, picture freezes and sound goes, for about 5 seconds.  On Sky Sports UHD the time interval between issues is similar but on these channels it is pixilation. The UHD picture is much better on the new system but I previously had no pixilation.