Sky Sports+ channels not playing

[Grimble2000]

I’m accessing Sky Sports + via red button. I’ve noticed that the ‘popular’ events won’t stream. I just get the spinny thing. So premier football matches and F1 just buffer constantly and won’t display but less popular events such as lower league football stream without issues. I’ve phoned today and nothing is wrong with my system. It seems that virgin are not getting the bandwidth they need from sky to stream popular games. Anyone else getting this and is it going to be addressed soon? 

[KeithLeonard]

Can you please give some individual examples?

[HavencroftKev]

Sorry to hear you're having issues with Sky Sports +, for balance I have to say I've had no issues what so ever.

In fact I think the service is remarkable, I believe VM's rollout has actually been smoother than Sky's bizarrely.

I hope you get to the bottom of the issues, keep us posted. 

[Grimble2000]

Sure. On Saturday I could not watch F1 qualifying as it was buffering. Also on Saturday I could not get QPR v Plymouth or Bristol City v Coventry to load, which were the 2 matches first in the line of options and were both Championship matches. For both I could get the overlays to display, but for the feed I just got a black screen and a spinning circle. I could however get all the lower league EFL matches to stream. It looks like the issue is to do with demand. The guy I spoke to on the  phone confirmed everything my end was working properly and it was an issue to do with the stream Sky are providing.  

[Daniel_Et]

Hi @Grimble2000, thank you for your posts.

We're sorry to hear about the issues you've been having 😔

The streams can be impacted by the performance of your broadband service, but if all is well on that front, it would be Sky who would be responsible for rectifying this.

Regards,
Daniel

[Grimble2000]

Hi Daniel. Broadband has been checked by Virgin and all is well. Unfortunately I have no relationship with Sky so I am relying on Virgin to press for a solution 

[KeithLeonard]

I understand from the Sky Forums that some of their customers are having similar problems so it could be a Sky issue rather than a Virgin one.

[Grimble2000]

I literally cannot watch anything on sky sports+  today. The frustration as a paying customer is that I don’t have any avenues to use to get it sorted. 

[Ashleigh_C]

We are very sorry to hear this @Grimble2000 if the issue is only occurring on Sky Sports + then we would advise this is a Sky issues and suggest reaching out to them so they can advise further.

[HavencroftKev]

Don't you just love the way the forum team pass the buck.  Last time I checked we receive and purchase our services through Virgin Media,  meaning that in law they are responsible for our services and whether they work or not.