Setup problem

[aosy1227]

Can’t put the AC adapter into the Tv box😅Finally, I found out that the conductor of wire same of of its track. Should I ask for VM to change for a new wire?😅😅😅

[aosy1227]

Can anyone tell me how to fix it? I cannot find any way to contact VM about this situation!

[Martin_N]

Hi aosy1227,

Thank you for your post. I'm very sorry that the cable doesn't match the box. 

We can certainly look into getting that resolved for you. 

I will private message you now to confirm your details. 

^Martin