Hi Oldham92
If you have a 360 box then the live TV signals are carried over the coaxial cable and so won't be affected by the internet connection. The internet connection would only affect apps and on demand/catch up services.
You've only mentioned mentioned problems watching football, but which actual channels are affected? Please check others apart from the sports channels and post a few of the channel names
There are issues with the Sky Sports UHD channels glitching which affects both direct Sky customers and VM customers. There are numerous posts on Sky Community forums from Sky customers, as well as posts on this forum from VM customers. We are still waiting for Sky to come up with a fix.
Having said that the glitching/pixellation on those sports UHD channels isn't continuous.
Check that all the connections are snug and tight and that there are no kinks in the cabling, and that the cabling is free from staples etc. Double check the small white cable adapter that you have with the 360 box as that may be loose or need straightening.
Also check for any known VM issues using the /check-services/ function. You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. I prefer this checker as it often gives details of more local issues down to postcode level, whereas the web checker only really only shows problems with known wide scale outages..
