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Picture & Sound Break up on Sky Sports

jka94036
Superfast

Been happening intermittently for a week or so but Sky Sports HD F1 channel became unwatchable this evening  with sound break up too.

Other channels (not sky sports) appear to be fine

John

3 REPLIES 3

roy247
Superstar

If you also have problems with Film 4 HD, Channel 5 HD, and Sky History 2 HD to name a few then these are all on the same mux so that would point to a signal problem and would need an engineer to correct your signal levels.

You could try the Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level. 

If there are no problems then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @jka94036 

 

Thanks for posting on our community forum and sorry to hear about your issue with the TV

 

How has the signal been over the weekend? Are you still noticing the issues now across the same channels and is this specific to Sky Sports?

Travis_M
Forum Team

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japitts
Very Insightful Person
Very Insightful Person

I'll add the standard advice given to any pixellation queries.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. As some background - digital-TV platforms carry channels in groups which don't correlate to the EPG positions, so a signal fault affecting one channel should affect every channel on that cluster. Quite often other channels will be affected that you've just not identified, but are mentioned above.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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