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Oops. We couldn’t connect to Virgin TV…

winkawatson
Joining in

2 weeks ago

I’ve been getting this for a few days, tried all the suggestions in previous posts (switching off router, switching off boxes, waiting 5 minutes etc.) but still getting the same error message when trying to watch shows that were recorded on separate boxes.

Diagnostics appear fine, main box connect via Ethernet and the mini box to the router with a strong signal. 

What’s the way forward?

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

2 weeks ago

Can each box use VoD reliably by itself? That will prove the connection to the home-hub, which is crucial here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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winkawatson
Joining in
In response to japitts

2 weeks ago

Yes, both boxes can access VoD without issue. I just get the error mentioned previously when I am trying to watch programmes that have been recorded on the other box. 

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Sabrina_B
Forum Team
Forum Team
In response to winkawatson

2 weeks ago

Hi @winkawatson 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your TV 360 boxes. Can I ask are you still having issues? If so I have dropped you a private message so that we can go through a few details and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

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