Old box went into boot loop but seemingly ok after reset

[mcnaugha]

Over the weekend my TV box went into a boot loop with the download logo, similar to that i got during my TiVo-to-360 upgrade. I wasn’t watching it so I had ignored it but realised this morning that it had been stuck in this loop for a few days now. I did the power button and + button reset which got me from TiVo to 360 and the box came up normally again - but without the whole download process of the upgrade. 🤷🏼‍♂️

I haven’t had new hardware in a very long time. Way before the pandemic. I’m trying to ascertain if it’s possible my box is past its use-by date. Have they produced new internal hardware in recent years or do even the newest boxes feature the same motherboard, etc.? I think mine says it’s an Arris DCX960.

I’ll be contacting support if this happens again.

Thanks.

[Beth_G · Accepted solution]

Hi mcnaugha

Thanks for your post. I'm sorry to hear you've been having some issues with your TV box.

It does sound like your box may need replacing, especially if it's stuck in a loop or rebooting itself.

I've popped you a private message so I can take your details and help 😊