My dad suddenly passed away in September and since then I've been trying to get his virgin media account transferred into my name. I first tried sending the form by email but the email address doesn't work unless you change the & to and. Which I did but this doesn't garner any response. So, I've also sent the form by first class post and yet a month has passed and I've heard nothing. As you can imagine I don't feel upto having a conversation over the phone and was expecting this to be a simple process. But it seems I'm being ignored. Has anyone else had a similar issue or know of an email address I can use where I won't be ignored? Thanks
Forum TeamHi Magslouise1990 thanks for your post here in the Community.
Please accept our sincerest condolences for he loss of your Father, we appreciate this must be a very difficult time at the moment.
I'd like to look into this further for you so please allow me to send you a PM so I can look into this further for you, kindly expect this PM to arrive shortly and respond directly when you can.
Many thanks
