New 360 Problem

[Nick_h]

Hi guys engineer installed 360 on Monday.

Symptoms after about 20-30 minutes whatever I’m watching stops and drops back to home page this is then followed by this happening to whatever I’m watching after a few minutes and a black screen for a second. Repeat

Troubleshooting

Reset

Different HDMI Port

Reset HDMI port settings

Different HDMI lead

In box settings

Changed to frame match

changed to 1080p from 4k

none of that helped

cheers

[David_Bn]

Thanks for reaching out to us @Nick_h, and I'm sorry to hear of the issues that you've been experiencing on the set top box.

Can you please confirm that you've been able to ensure that the cable is tight and secure at both the set top box and the wall socket for us?

Thanks

David_Bn

[Nick_h]

Hi yes cable is tight

[ozsat]

ny other devices connected to tv? If so does it still drop out if they are unplugged?

[Nick_h]

Makes no difference what’s plugged in all other devices have and have never had a problem.

[Nick_h]

That it then ?

[John_GS]

Hi @Nick_h 

Can you confirm have you tried this with no other devices plugged into the TV at the same time?

Has a factory reset been tried on the box as well?