Forum Discussion

AP35's avatar
AP35
Joining in
2 months ago

Netflix/Prime/Apple apps not working

After the box deleting all recordings and future recordings last night( Sunday) it now won’t play any apps. Prime will let you choose a programme and then whirs before going back to the selection panel.  Apple makes you sign in each time but seems to be ok once you’ve logged in. Netflix says “App not available” with error code cs2400.

Have tried the turn off, unplug, wait and turn back on. Any other ideas?  

Thanks

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    2 months ago

    Ask them to upgrade you to a V6 tivo box. None of these issues on there. 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello AP35.

    Thanks for your first post and welcome to our community.

    Sorry to hear about the issues you've had with Netflix and Prime on your box. The error code CS2400 can be checked here 

    Would you be able to let us know if you still need help?

    Gareth_L

     

    • AP35's avatar
      AP35
      Joining in
      2 months ago

      Hi Gareth_L, thanks for your reply.  So far the box has deleted all the recordings/planned recordings three times and then we have to log into the apps each time.  

      any other thoughts or do you think the box has had its day? 
      thanks

      AP35