Netflix App playback issue on TV360

[Eddie98]

I have a playback issue which affects the first minute of everything I play on the Netflix app on my TV360 boxes.

After approximately the first minute of any episode or film that I play the screen goes blank and the sound drops for about 3 seconds, after which normal service is restored but the content has continued to play. If I rewind a few seconds it plays as normal. It only happens the first time that content is played after being chosen.

This happens on both the main TV360 box and the second 360 box.

It doesn’t happen on any other streaming apps on the TV360 boxes (Disney, Prime, etc), just Netflix.

Anyone else had this issue and been able to fix it?

[roy247 · Accepted solution]

I would try turning match frame to off it's set to on, it used to be with Netflix that the screen might miss some frames when the films frame rate is detected and changed, also with Netflix users have had problems with it loading when set to on but switched off it loads OK.

If it's set to off you could try switching it to on to see if it makes any difference