My 360 to box stuck in welcome loop with orange light

[markb470594]

Hello

please help as my box has now been stuck in a restart loop with orange light and trying to update software with flashing orange and red lights and has been doing for last few hours.

i have tried all avenues to sort in resetting, pressing + & - power buttons, on & off and followed all videos and nothing. I really think the box is faulty and needs replacing. 

managed to book an engineer to come out but won’t be for 5 days. Is there anyway this can be rectified sooner? Think if it’s the box can’t one be sent out?

please help

thanks

[roy247]

Hi markb470594,

It's unusual for boxes to be sent out, it usually requires an engineer visit to confirm the problem and replace the box and make sure everything is working as it should be, this also gets the faulty box back in the repair system sooner without you having the problem of sending it back. 🙂

[Beth_G]

Hi markb470594,

Thanks for your post, welcome to the Community Forums.

I'm sorry for the delayed response and for the issues with your TV box. I assume your appointment is now for tomorrow, so please let us know how you get on and we'll be happy to help further if needed.

[markb470594]

Hi

thanks for the reply and hopefully all can be sorted when the engineer comes on Monday. Will I receive any compensation for not being with any to or sports channels for 6 days?

thanks

Mark

[markb470594]

Hi

thanks for the reply and hopefully all can be sorted when the engineer comes on Monday. Will I receive any compensation for not being with any to or sports channels for 6 days?thanks Mark

[japitts]

Although it's not the exact same, you can always use the TV Go app on a mobile device to access your subscribed channels.

There's no automatic compensation for loss of TV service, but you may request a loss-of-service credit for the parts of your package that you have been unable to access due to a fault.

[Kath_P]

Hi markb470594, 

Thanks for coming back to us here in the Community. 

As mentioned by japitts, there isn't any automatic compensation for loss of TV Services and we do provide a TV Go service for you to use on mobile and tablet devices. 

Can you update us on how the visit with the engineer went? Are things up and running and working again for you now?

Keep us posted so we can help further if needed. 

Thanks,