MA1/4/11. 360 Upgrade error

[Ashtonch]

Hello

I was excited when I got my new remote… but not for long!  I have tried and tried to get the 360 upgrade to work.

Rebooting the hub, the box, new batteries…. Nothing works. Have run the diagnostics etc. 

Can't get through on the phone…. Thoughts?

Can anyone help?

[roy247 · Accepted solution]

They knock off early on a Sunday, best time to call would be at 8 am tomorrow. It's a migration error and will need someone at Virgin to fix or wait for one of the forum team to respond which might be 2 to 3 days.

You could try the following;

Make sure your box is connected by ethernet cable and then try turning off the 360 with the switch on the back of the box, then on the 360 box press and hold down both the power button and the + button at the same time. (You could try the - button this has worked for some users).

Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue if it still thinks it's a V6 or white if the 360 update works, and it should reset and boot up normally.

[kreid4]

I had the same error.

i turned off the box  at the mains for ten seconds.

on reboot the box download a software update and all was ok.  Is the v6 box connected to the internet ok?

good luck

K

[Matthew_ML]

Hey Ashtonch, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

How did you get on with this did the advice here help at all?

Or are you still needing some help with this?

[Ashtonch]

hello Matt , I have tried all these things several times now.  It doesn’t sort it.  I have tried calling Virgin several times both yesterday and today  when I had breaks.  I  am on to VM now but have an 81 minute wait time!   So it’s not going to happen again today.  I don’t know what else to do now.   Christine.

christine

[Ashtonch]

 

[Gareth_L]

Hello Ashtonch,

Thanks for your first post and welcome to our community.
Sorry to hear you are having an issue with your 360 upgrade.
Can I just ask if this has been resolved now and the upgrade went through okay?

I've set you a private message anyway to obtain your account details and help if needed.

If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L

 

[Gareth_L]

Hello Ashtonch,

Thanks for your patience and time over the last few days.

Glad to know we've been able to sort the migration out for you.

If we can help with anything else you know where we are.

Gareth_L

[SiJack]

I had the same issue, I followed your direction plus rebooted my internet and that sorted it! Thank you. 

[mnaonon]

Hi

i have tried to do what has been suggested (unplug, press - & power button, etc). Looks like it downloads and restarts but always go back to the original v6 box (ie no upgrade was done). If I try to do the upgrade via app I have the same error MA1/4/11

any suggestions?