Losing recordings and all future recordings more than once

[zonoco]

Please help. I not only have the problems above but I often have problems with errors popping up to say it cannot show the channel (even when it’s bbc1) error CS002. This box never had a problem before upgrading to tv360. I can’t keep on with this service. When I tried ringing virgin and chose tv option they sent me a link that gave me a stranded 404 error message. Choosing the broadband option just got me to do a factory reset of the hub. I also have issues where it stops me accessing the apps but if I reboot tv360 then hub then tv360 it gets working again. The connect app says that I don’t have problems. Please help me quickly 😤😤

[newapollo]

Hi @zonoco 

There isn't a CS002 error.  Do you mean either CS1002 which is a network connection error, or CS2002 which is an issue showing a TV channel  which is sually cured by checking and tightening all cables and then unplugging the set top box for a minute?

It does though sound like a possible hard drive error. What happens if you pause a live TV program for a couple of minutes and then play it back?

[zonoco]

Sorry, typo C2002. No problems with pausing and playing. Just having lots of unusual behaviour. Deleting recordings and all series recording settings regularly is a problem. Also very regularly signing me out of apps like iPlayer as though it’s the first time I have used the account on the tv. Just a nightmare of a service.

[roy247]

Hi zonoco,

If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault which I think you have tried unsuccessfully or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

[zonoco]

I am still waiting for someone to respond

[zonoco]

This doesn’t work. After going to faults I don’t press any options and it says I haven’t chosen anything and restarts its announcement. After 3 times it cuts off the call

[roy247]

If selecting faults and being put into a queue doesn't work anymore then you will have to wait for one of the forum team to respond if you can't speak to anyone.

[Alex_RM]

Hi zonoco,

Thanks for posting, and sorry to see you're having some issues with the box.

I can see from our side you've been able to call us, if you still need help with anything please let us know.

Alex_Rm

[Matthew_ML]

Sorry to hear this let me send you a DM.