Evening,
Why can't customers get through on your phone lines?
I have no TV for two days and I can't even report it as there's no option available, call ends
Can someone kindly respond from Virgin Media and help fix this fault.
I think these Complaints need to be sent to the Communications Ombudsman.
This has happened to me.
I've not had service since last night. I'm not happy about this. Never happened before, I agree believe this box hasn't captured update, as all the other boxes are working. I've plugged it out etc reset the hub still nothing
What next???
Yep same
Hi
Please can you kindly add me to the problem
Hi Sincerely
I've moved your post from the V6 forum and merged your other posts into one thread in the TV360 forum.
The V6 box(es) aren't currently affected by a light blue standby light.
Aside from the blue light it's possible that the box update to build version 5.12 has failed.
I see from your other posts that you've reset the hub.
Please try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
If the power button and the - button workaround doesn't solve it then try using the power button and the + (plus) button at the same time instead.
Forum TeamHi Sincerely,
Thanks for posting and sorry to see you've had some issues with your TV. I can see from our side that you've been able to contact us about this, and things seem to be resolved.
If you do still need help with anything please let us know.
Alex_Rm
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}
Evening,
\nWhy can't customers get through on your phone lines?
\nI have no TV for two days and I can't even report it as there's no option available, call ends
\nCan someone kindly respond from Virgin Media and help fix this fault.
\nI think these Complaints need to be sent to the Communications Ombudsman.
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\nWhy can't customers get through on your phone lines?
\nI have no TV for two days and I can't even report it as there's no option available, call ends
\nCan someone kindly respond from Virgin Media and help fix this fault.
\nI think these Complaints need to be sent to the Communications Ombudsman.
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me.
I've not had service since last night. I'm not happy about this. Never happened before, I agree believe this box hasn't captured update, as all the other boxes are working. I've plugged it out etc reset the hub still nothing
What next???
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-22T01:07:42.631+01:00","lastPublishTime":"2024-08-22T01:07:42.631+01:00","metrics":{"__typename":"MessageMetrics","views":1116},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:tv/community:virginboard:Virgin_TV_360/message:5557603/message:5557229","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"300","rawBody":"This has happened to me.
I've not had service since last night. I'm not happy about this. Never happened before, I agree believe this box hasn't captured update, as all the other boxes are working. I've plugged it out etc reset the hub still nothing
What next???
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5557229_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5557230":{"__typename":"ModerationData","id":"moderation_data:5557230","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5557230":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:930553"},"id":"message:5557230","revisionNum":1,"uid":5557230,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Virgin_TV_360"},"parent":{"__ref":"ForumTopicMessage:message:5557603"},"conversation":{"__ref":"Conversation:conversation:5557603"},"subject":"Re: I have no TV for two days","moderationData":{"__ref":"ModerationData:moderation_data:5557230"},"body":"Yep same
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"10","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-22T01:09:38.924+01:00","lastPublishTime":"2024-08-22T01:09:38.924+01:00","metrics":{"__typename":"MessageMetrics","views":1115},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:tv/community:virginboard:Virgin_TV_360/message:5557603/message:5557230","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"15","rawBody":"Yep same
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5557230_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5557231":{"__typename":"ModerationData","id":"moderation_data:5557231","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5557231":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:930553"},"id":"message:5557231","revisionNum":1,"uid":5557231,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Virgin_TV_360"},"parent":{"__ref":"ForumTopicMessage:message:5557603"},"conversation":{"__ref":"Conversation:conversation:5557603"},"subject":"Re: I have no TV for two days","moderationData":{"__ref":"ModerationData:moderation_data:5557231"},"body":"Hi
Please can you kindly add me to the problem
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"69","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-22T01:10:34.451+01:00","lastPublishTime":"2024-08-22T01:10:34.451+01:00","metrics":{"__typename":"MessageMetrics","views":1110},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:tv/community:virginboard:Virgin_TV_360/message:5557603/message:5557231","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"84","rawBody":"Hi
Please can you kindly add me to the problem
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I've moved your post from the V6 forum and merged your other posts into one thread in the TV360 forum.
The V6 box(es) aren't currently affected by a light blue standby light.
Aside from the blue light it's possible that the box update to build version 5.12 has failed.
I see from your other posts that you've reset the hub.
Please try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
If the power button and the - button workaround doesn't solve it then try using the power button and the + (plus) button at the same time instead.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-22T23:11:37.994+01:00","lastPublishTime":"2024-08-22T23:11:37.994+01:00","metrics":{"__typename":"MessageMetrics","views":528},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:tv/community:virginboard:Virgin_TV_360/message:5557603/message:5557678","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"881","rawBody":"Hi Sincerely
I've moved your post from the V6 forum and merged your other posts into one thread in the TV360 forum.
The V6 box(es) aren't currently affected by a light blue standby light.
Aside from the blue light it's possible that the box update to build version 5.12 has failed.
I see from your other posts that you've reset the hub.
Please try turning off the 360 by the switch on the back of the box; then on the front of the 360 box hold down both the power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.
If the power button and the - button workaround doesn't solve it then try using the power button and the + (plus) button at the same time instead.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5557678_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"AssociatedImage:{\"url\":\"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z\"}":{"__typename":"AssociatedImage","url":"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z","height":120,"width":120,"mimeType":"image/png"},"Rank:rank:74":{"__typename":"Rank","id":"rank:74","position":4,"name":"Forum Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z\"}"},"rankStyle":"TEXT"},"User:user:520790":{"__typename":"User","id":"user:520790","uid":520790,"login":"Alex_RM","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-10-27T10:13:05.830Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS01MjA3OTAtMTE2OTI5aTM4OEE2ODEyNURFNjRGOTY"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:520790"},"ModerationData:moderation_data:5558746":{"__typename":"ModerationData","id":"moderation_data:5558746","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5558746":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:520790"},"id":"message:5558746","revisionNum":1,"uid":5558746,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Virgin_TV_360"},"parent":{"__ref":"ForumTopicMessage:message:5557603"},"conversation":{"__ref":"Conversation:conversation:5557603"},"subject":"Re: I have no TV for two days","moderationData":{"__ref":"ModerationData:moderation_data:5558746"},"body":"Hi Sincerely,
\nThanks for posting and sorry to see you've had some issues with your TV. I can see from our side that you've been able to contact us about this, and things seem to be resolved.
\nIf you do still need help with anything please let us know.
\nAlex_Rm
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-26T08:46:55.433+01:00","lastPublishTime":"2024-08-26T08:46:55.433+01:00","metrics":{"__typename":"MessageMetrics","views":405},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:tv/community:virginboard:Virgin_TV_360/message:5557603/message:5558746","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"292","rawBody":"Hi Sincerely,
\nThanks for posting and sorry to see you've had some issues with your TV. I can see from our side that you've been able to contact us about this, and things seem to be resolved.
\nIf you do still need help with anything please let us know.
\nAlex_Rm
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