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Frustration!!! - issues with On Demand/Catchup

cazza26
Dialled in

IMG-20240624-WA0000.jpeg

 here we go again. since getting TV 360 it has been so un reliable. works for a bit then the above. told by an engineer i was wrong about error on low bandwith. last engineer was great but again issue not fixed. if you watch live TV no issues but anything on demand or catch up there an issue.  Don't know what else to do. 2 hrs on chat to get another engineer out that you might charge me for to fix a service your not providing me that i pay for. very frustrated loyal customer!!@

 

[MOD EDIT: Subject title changed for clarity]

3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

The internet connection on a TV360 comes from your home broadband. You've not mentioned any issues with that, which leaves the in-home connectivity between the router and your TV box.

Is that connection Ethernet hard-wired or is it wireless? And if it's wireless, how strong is the connection - as reported in the network connections menu?

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Cardiffman282
Super solver

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newapollo
Very Insightful Person
Very Insightful Person


Hi @cazza26 

It might be an idea to ask the tech to move your hub to a midway location as according to another one of your posts < here >  

watching on main box. connected by wifi as hub is upstairs as we have 4 floors. never had as many issues with previous tv box and internet is working in other rooms in house.  M500 broadband package which is also a step up from previous package. 

The 360 help page for error /cs2305   suggests the problem  could be due to bandwidth issues.   Since you are connecting via wifi, try and make sure that the 360 is connecting on the 2.4GHz band (this has a stronger signal than the 5Ghz  and) which @roy247  suggested on your previous thread. The tech should be able to set that up for you.

Dave
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