Fault loading apps

[Weebubs]

I’ve logged a fault with Virgin Media regards Apps (Netflix, My5, ITVX etc) not loading and have heard nothing back. I have a reference number. Is there somewhere I can track progress? After much Googling and following suggestions I can not find anywhere to track this fault. I dread phoning them up again! 

[japitts]

What's the issue you have, and what's the fault ref?

This is primarily a user-user forum, but VM staff do respond if you don't mind waiting a few days.

[Daniel_Et]

Hi @Weebubs 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry you haven't heard back in relation to this 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @japitts 👍

Regards,
Daniel