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Cs2400

Misselectra
Tuning in

on ‎02-06-2023 21:18

I can’t view any apps because of CS2400 error. I get taken to the “book a call out for an engineer” and there’s an error on that. This keeps happening 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎03-06-2023 12:22

Hi @Misselectra 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Robert_P
Forum Team
Forum Team

on ‎05-06-2023 13:26

Hello Misselectra,

 

Sorry to hear of the service issues and error code CS2400, we appreciate you taking the time to raise this via the forums.

 

We can see you have spoken to the team, we're they able to help resolve the issue? If not, let us know and we'll be happy to assist further.

 

Rob

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