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Cannot Pause/Rewind any on On Demand services

Scruffyjoseph
Joining in

3 weeks ago

HELP PLEASE!

We upgraded to 360 a couple of months ago, and all has seemed well enough. 

But for the past few weeks we have been unable to pause/rewind/fast forward any On Demand/Catch Up services. Its very frustrating - we either have to completely restart the show and wait to see the remainder (watching the same sections over and over), or have to miss parts whilst it continues to play.

This issue doesnt seem to affect Live TV or Recordings - Just On Demand and Catch Up

 

Advice would be greatly received 

 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

3 weeks ago

Does this only affect "in-house" VoD such as Channel 5 or Sky programmes?

Or are app-based services affected? ITV-X, C4, iPlayer etc?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Akua_A
Forum Team
Forum Team

2 weeks ago

Hi @Scruffyjoseph 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your On-demand service controls. We can understand the inconvenience caused and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,
 

Akua_A
Forum Team

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