Cable confusion - which do I need!?

[ahappychappie]

Hi,

Have a 360 box, per picture have cable from wall socket to 'splitter box'. Cable is very short and need longer cable - I ordered link 1. below - whilst I get TV I don't get broadband...

I've searched again for Broadband/TV cable. Link 2. details 'Broadband / TV' - BUT it's still referring to RG6 cable, so surely I'd be ordering the same again.

I'd be grateful if someone can confirm Link 2. is the correct cable - if not point me in the right direction

Thanks in advance.

1. https://www.amazon.co.uk/dp/B092HHTFV3?ref=ppx_yo2ov_dt_b_product_details&th=1

2. https://www.amazon.co.uk/G-PLUG-Coaxial-Cable-Connectors-Ring/dp/B08LMJD65D/ref=sr_1_4?crid=20YEAHO5...

[roy247]

You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and ask for a manned installation in case signal levels need balancing, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Tudor]

You cannot use any other cables that are not supplied by VM. Do what roy247 advises. 

[ahappychappie]

Hi, I tried calling today but seemingly on indefinate hold!

Do you know approx price for manned installation - when I search I get conflicting advice! Would be for installing longer length of cable and possibly signal levels balanced that you refer to.

Thanks

[Tudor]

Non fault call-out for any work is £25. 

[roy247]

The £25 would cover everything.

[Ilyas_Y]

Hey @ahappychappie Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues with the connection you are experiencing.
I will assist you on this and send a private message for further support.

Kind regards,
Ilyas.

[nodrogd]

If you are having problems & either cannot connect or have connections in the wrong place, a manned install should be free for a short period after your self-install delivery date.