Buffering on the additional box

[oldmaster]

Regularly receive Buffering or not enough bandwidth on the additional 360 box. Rebooting both boxes sometimes fixes it. No other devices online at these times. Contract coming up for renewal soon. This along with main box issues may cause me to look elsewhere.

 

[japitts]

How are your 2 x TV360 boxes connected to your homehub - are they Ethernet or wireless?

[oldmaster]

Connected via WiFi with good signal. Thanks

[Ashleigh_C]

Hi there @oldmaster 

Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

I am so sorry that you have faced this issue with your service and thank you so much for your post. I have taken a look and I cannot see any issues on our side that could be causing this. Is this the only device that you are noticing issues on?

[oldmaster]

Yes the only issues are with the TV boxes. The main box randomly removes recordings and sometimes on the regular occasions we have to reboot it. The additional box is often buffering or not enough bandwidth yet tests show signal is good and good enough for uhd etc. Very frustrating sometimes using the app for diagnosis he can't see the box. I am considering looking at alternatives when my contract ends as it's such a high cost now and competitors are cheaper and more reliable from previous experience.

[1701-e]

I had that issue which was only resolved by replacing the hub and an internal connection cable.

[roy247]

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@oldmaster wrote:

Yes the only issues are with the TV boxes. The main box randomly removes recordings and sometimes on the regular occasions we have to reboot it.

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If the main box is deleting all recordings and planned recordings then it is faulty, or is it just deleting the odd recording. If it's just the odd recording make sure the Auto delete option is set to off, this should only delete recordings if there isn't enough space to record something new. You can check to see how full the hard drive is by going to Recordings and select View all under Recorded you will see a percentage figure under Recordings top left.

[oldmaster]

Thanks for the advice. I've checked and only 3% used. It seems that all the recordings are deleted randomly noticed when we next switch the box on usually in the morning. 

[oldmaster]

I have just received an email from VM stating my broadband connection is good enough to stream 13 uhd films at the same time and my connection has been tested 225 times. I can only assume the issue is with the 2 TV boxes. I write this as I reboot the main box again so that I can watch a streamed programme due to a VM problem message. It's almost a daily occurrence to do this. Its a poor piece of equipment. Looks like it will be back to Sky. I don't have the time to invest in this or hang on the phone to your call centre to solve it.

[oldmaster]

I am making repeated attempts to reboot the main box. It's frozen on the VM logo screen part way through the reboot. It goes from bad to worse. Not very impressed with VM equipment.