My virgin TV box keeps randomly crashing. Screen goes black for around 10 seconds, then error message CS2002 then box shuts down for 30-60 seconds before restarting..... very annoying and seems to happen 7 or 8 times a day.
Anybody else having this issue? I'm thinking the box is faulty after an update?
[MOD EDIT: added fault ticket ref]
Answered! Go to Answer
I have had this problem for most of the week on just one of my two boxes. When it has been at its worst it will reboot every 5 to 10 minutes. Everytime shows error code CS2002. I have rang Virginmedia and gone through the automated tests that takes me to the error codes page to find a solution, but that error code doesn’t exist. Has there been a recent firmware update? Or is the box faulty?
I'm still getting this too. Channel failed, please check your cables, reboot and try again. I have turned off the box, removed and re-seated all the cables, all to no avail. I also cannot rewind programmes I have been watching for a period of time. I can pause them, and fast forward, but not rewind. Also seem to be getting loads of failed recordings too.
I have reset my box (kept all my recordings) but this had no effect either.
Hey there, thank you for reaching out and I am so sorry to hear this.
Thank you for letting me know you've tried all these steps, I am going to send you a PM now. Cheers
Matt - Forum Team
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